• 0773392561
  • moses@ezonebiz.com
  • Harare, Zimbabwe

Customer Experience

We at SolveIT combines our core domain expertise and thought leadership in innovation with industry leading IP to deliver cutting edge solution. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete

Why choose DMS?

Queue Management System

Queue Management is the process of managing and optimizes queuesto improve end-userwaiting times and Queue Management System teammate. These use a variety of measurement technologies which predict and measure queue lengths and waiting times and provide management information to help service levels and resource deployment • QMS on Kiosk/Tablet • Web Appointment • QMS App

Customer Feedback

Customer feedback is the information, insights, issues, and input shared by your community about their experiences with your company, product, or services. This feedback guides improvements ofthe customer experience and can empower positive change in any business. • Feedback Solution on Kiosk/Tablet • Voice of Customer (Omni Channel Feedback) • Feedback on Link

Banking & Financial Kiosks

In Banking Kiosk, a part of banking transactions like opening of the account, depositing of money, withdrawal of money, obtaining statement of account are undertaken. Kiosk Banking has been introduced to make available the basic financial services to the common man at an affordable cost • Cash Deposit Machine • Cheque Deposit Kiosk • Account Opening Kiosk • Video Teller Machine

Interactive Digital Signage

With Business Intelligence customers don’t just watch the screen; they engage with it. The sign acts as a customer touchpoint and allows visitors to choose options, enter information, and control content • Product catalogue • Enquiry desk

Self Service Kiosks

An interactive device which allows users to initiate and/or conduct automated activities that would otherwise require on-site assistance. an interactive computer terminal that offers products and/or information. • Ticket Booking Kiosk • Self Service Check-in Kiosk • Recharge top-up /Sim Card Kiosk • Account Opening Kiosk

Information Signage

Digital signage falls within the realm of permanent communication. Information to be communicated outdoors to give customers directions to guide them • Menu board • Way finding kiosk • Entrance Kiosk